Need some help? Please reach out to us at custcare@stilacosmetics.com
Our Customer Care Team is available Monday thru Friday 9AM EST – 5PM EST with a standard* response time of 1-2 business days. If you have an order number, please be sure to include this with your inquiry.
Check out the links below for answers to some of our most popular questions.
Free Shipping Sitewide refers to standard shipping to addresses in the United States. This offer ends 9/24/23 at 11:59pm PT. The Free Standard Shipping option must be selected at checkout. Limit one Free Shipping order per household. Stila reserves the right to extend or end promotional offers at any time. Discount promotions are not applicable toward the purchase of gift cards. Gift with purchase promotions are only available while supplies last. Free Mascara is valid on an eligible order (not including gift cards). If you return an item from an order that included a free item (e.g. “Buy One, Get One Free”) or as a free gift with purchase, you must include the free item(s) in your return, or a refund will not be issued. Offers cannot be combined with any other offer unless explicitly noted and excludes sale, bundles, gift sets, gift cards, and subscription products. Limit one (1) promotional code per order. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offer and to modify or discontinue any offer or promotion at any time without notice. All offers are non-transferable nor redeemable for cash or credit toward any purchase. Subject to applicable Terms of Service at stilacosmetics.com. Void where prohibited by law.
