Shipping Information

What are my shipping options?

 

General Shipping Policy

Orders placed Monday - Thursday before 12p PST are processed and ship the same day and typically arrive in 2-3 business days with standard ground shipping.

Orders placed Friday - Sunday ship the next business day excluding weekends and holidays when shipment processing and transit time may be extended. 

Upon shipment, an email will be sent to you with tracking information to the address on file. We recommend contacting the carrier if you have any questions about the delivery of your shipment. 

Standard Ground Shipping - $5.95 or FREE on orders $40+ Most orders shipped via Ground are shipped and typically arrive within 2-3 business days, depending on product availability. Tracking information will be provided at the time of shipment. 

FREE Standard Ground Shipping is available on qualifying orders. Your order subtotal must be at the free shipping threshold- even if a discount code is applied during checkout. Discount will automatically apply at checkout.

Priority Service (2nd Day Air) - $12.95 All Priority Service orders placed by 11:00 AM PST will be scheduled to ship the same business day or the following business day. Any orders placed after 11:00 AM PST on Friday, will not ship until the following Monday or Tuesday at the latest. Tracking information will be provided at the time of shipment. 

Are there shipping restrictions?

Orders are shipped on business days only. Business days are Monday through Friday, excluding United States Federal or observed holidays. Some items sold by Stila online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Stila online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. We're sorry, we are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience. We accept orders being shipped to Alaska and Hawaii but some restrictions and special handling may apply. We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, U.S. Minor Outlying Islands, American Samoa, Northern Mariana Islands and U.S. Virgin Islands at this time. We do not ship to freight forwarding addresses, logistics companies, shipping/mailing facilities, nor hotels.

Stila Cosmetics is not responsible for any shipments that have been sent to locations which are not approved (freight forwarding address, logistics companies, shipping/mailing facilities, international address, hotel, Virgin Islands, Guam and Puerto Rico).

Do you ship internationally?

Sorry, not at this time. Stilacosmetics.com only ships within the United States, however Stila Cosmetics are offered in select regions via authorized retailers such as Sephora and Ulta locations. You may contact our customer service team to inquire about your specific region.

Stila Cosmetics is not responsible for any shipments that have been sent to locations which are not approved (freight forwarding address, logistics companies, shipping/mailing facilities, international address, hotel, Virgin Islands, Guam and Puerto Rico).

Do you ship to u.s. military addresses (apo/fpo)?

Yes! Please continue checkout as if shipping to an address within the U.S. All U.S. military addresses (APO/FPO) must select the shipping option of Standard Ground Shipping. Your billing address must match the credit card mailing address regardless of your military shipping address.

Please provide the order number and contact us with the email address linked to the order. We are sorry as there is no option for return/replacement of bonus items/gifts or samples. 

Stila Cosmetics is not responsible for any shipments that have been sent to locations which are not approved (freight forwarding address, logistics companies, shipping/mailing facilities, international address, hotel, Virgin Islands, Guam and Puerto Rico). We are sorry however we cannot accept any claims received after 30 days of purchase date.

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